Last updated: 2 September 2026
Overview
We want you to be happy with what you buy from WisePocket. If something isn't right, here's how we handle refunds.
Digital products: 7-day refund window from the date of purchase, provided the product hasn't been substantially used or redistributed.
Digital products
- You can request a refund within 7 days of purchase.
- To be eligible, please provide your order number and a brief reason.
- If approved, refunds are issued to the original payment method within 5–10 business days.
- If the product has been substantially downloaded or shared, we may decline the refund.
Service engagements
- Service fees are refundable for work not yet started.
- Once work has begun, refunds are pro-rated based on work completed.
- Specific refund terms are agreed in writing before any service begins.
How to request a refund
Email support@wisepocket.store with your order number and the reason for the request. We aim to respond within 2 business days.
Non-refundable items
- Digital products outside the 7-day window.
- Customised deliverables after they have been delivered.
- Service work that has been completed and approved.
- Items purchased at a discount of 50% or more, unless required by law.
Chargebacks
If you have an issue, please contact us first — we'll do our best to make it right. Filing a chargeback without contacting us may prevent future purchases.
Changes to this policy
We may update this policy from time to time. The "Last updated" date will reflect the most recent change.
Contact
Questions about refunds? Email support@wisepocket.store.